Frequently Asked Questions

 

 

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  • Artwork     
  • Artwork                 
  • Engraving            
  • Engraving            
  • Guarantee           
  • Payment              
  • Payment              
  • Payment              
  • Pricing                  
  • Pricing                  
  • Production           
  • Packaging and Delivery    

– what format is best when sending artwork?
– will I be sent a proof?
– what format is best when sending engraving details?
– what if I don’t know the details at time of placing the order?
– what is your guarantee?
– when do I have to pay?
– what is your bank account number?
– what payment methods can I use?
– what is included?
– can I have a discount for large quantities?
– how long will it take?
– where can you deliver?


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Artwork & Proofing

  • Our Art Department consists of fully qualified Graphic Artists.

  • Artwork charges are based on the information you have provided us or if no information has
    been provided the charges are based on 1 logo set up and typesetting expectation.

  • The best Graphic files to send us are EPS files. Other file types that are ideal are AI and CDR files, or vector PDF's.

  • Other acceptable files for images are: TIF, JPEG, BMP

  • Please provide the highest resolution possible

  • All artwork will be emailed to you (or faxed by request) for your approval before any manufacturing occurs.
    We ask that you send approval back promptly so that there is no delay in completing your awards on time.
    On your order there will be a notation showing the number of days required to produce
    the work after signoff of artwork.


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Engraving Details

  • The best engraving files to send are Word or Excel documents or in the body of an email.

  • Even if you don’t have all the engraving information, such as winners’ names it is best to place the order early and let us
    prepare stock, initial artwork and production management. Names can often be dropped in at the last moment.


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Guarantee

  • We guarantee the quality of our workmanship and the efficiency of our service.

  • Regardless of whether we are making 1 or 1000 awards, we understand that each one is an individual
    citation of achievement and we will ensure that every award is perfect.

  • If you make a mistake and it can be rectified at no or minimal cost, we’ll fix it for you free of charge and get it back to you urgently


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Payment

PAYMENT METHODS:

  • Direct Deposit
    Premier Awards Pty Ltd.
    BSB: 062 315 A/C No: 1002 5994
  • Cheque

  • Cash

  • EFTPOS

  • Credit Card
    Visa and MasterCard
    • Amex - payments incur card fees which are 3% of the sales total

  • Non Account Customers
    - For orders under $500.00 full payment is required to commence work
    • - For orders over $500.00 we require a 50% deposit to commence work with
      balance due on completion before dispatch.

  • Account Customers
    - For orders over $10,000 a 50% deposit is required.
    • - Final payment is due 30 days from invoice date.

      Pro-forma invoices can be provided for deposits upon request



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Pricing

  • All prices are based on finished products including engraving or printing where applicable.

  • Prices are based on engraving/printing needs you have specified. Prices may vary if more information is provided.

  • If no specifications have been provided, prices are based on 1 logo and up to 8 lines of text.

  • Prices on quotations are guaranteed for a minimum of 1 month from the date you received the quote.

  • We offer you discounts depending on volume.



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Production

  • Production time preferred is 2-3 weeks from artwork sign off but we can accommodate shorter timeframes.

  • See notation on Quote/Order confirmation page for amount of days required to produce this order after sign off on artwork.

  • Even if you don’t have all the engraving information, such as winners’ names it is best to place the order early and let us
    prepare stock, initial artwork and production management. Names can often be dropped in at the last moment.



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Packaging & Delivery

  • We will deliver your order to you by the agreed due date.

  • Careful packaging is done to ensure your awards arrive to you in mint condition.

  • We can deliver to you anywhere in Australia or throughout the world.

  • Delivery charges are calculated on the volume, weight and delivery destination of your parcels.

  • You can elect to pick up the orders from our premises or to arrange your own courier,
    in which case there will be no packaging or delivery charges.



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