Last Updated: November 2025
At Premier Awards, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information from you when you:
- Browse our website or make an enquiry
- Request a quote or place an order
- Subscribe to our newsletter or marketing communications
- Create an account or interact with our customer service team
The types of personal information we collect may include:
- Name, address, phone number, and email address
- Business or club name and ABN (if applicable)
- Billing and delivery details
- Artwork files, design instructions, or other project-specific materials
- Payment information (processed securely via third-party gateways; we do not store full credit card details)
- Website usage data via cookies and analytics tools
2. How We Use Your Information
We use your personal information to:
- Process and deliver orders or quotes
- Communicate with you about your order, enquiry, or account
- Provide customer service and technical support
- Send marketing updates, product news, and special offers (you can opt out anytime)
- Improve our website, products, and services through analytics and feedback
3. Disclosure of Your Information
We may share your personal information with:
- Trusted service providers such as couriers, payment processors, and IT support
- Third-party partners who assist in marketing, communications, or web hosting
- Government authorities where required by law
We do not sell, rent, or trade your personal information to third parties.
4. Data Storage and Security
We store information securely using modern encryption and data protection measures. Only authorised personnel have access to your information, and all staff are trained in privacy compliance.
While we take all reasonable precautions, no online transmission or storage system can be guaranteed 100% secure. You share information with us at your own risk.
5. Cookies and Website Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to collect data on visitor behaviour, website performance, and marketing effectiveness. You can choose to disable cookies in your browser settings, but this may affect your site experience.
6. Accessing and Updating Your Information
You may request access to, or correction of, your personal information at any time by contacting us at:
📧 sales@premierawards.com.au
📞 61 02 9771 3666
We will respond to your request within a reasonable timeframe.
7. Marketing Communications
From time to time, we may send you marketing or promotional material. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
8. Overseas Disclosure
Generally, we do not disclose personal information overseas. However, some third-party providers we use (such as cloud storage or payment gateways) may store information on servers located outside Australia. Where this occurs, we take steps to ensure your data is protected and handled in accordance with Australian privacy law.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be available on our website.
10. Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact:
Premier Awards
📧 sales@premierawards.com.au
📞 +612 9771 3666
📍 17-25 Alfred Rd, Chipping Norton NSW 2170, Australia
We will respond to all privacy enquiries promptly and fairly.
Confidentiality
All employees at Premier Awards sign a confidentiality policy to ensure that the information you provide us for awards is not shared with any individual or the media. The employees of Premier Awards are committed to your privacy. Your information is kept within the production and admin team working on your job.
- We will not pass your information on to any third party not involved in production without your consent.
- We will not share the names of winners with anybody outside the Premier Awards team.
- We will not share your order information with any person or media platform without your permission.
- We will not publish images of your product before any presentation of your awards.
- All Staff members have signed a confidentiality agreement about information provided by our clients.